- Wisory
- Combination of classroom training and one-on-one session
- We underestimate the energy and effort we need to put in change (as human)
- We typically remember 25% of a communication after 14 days
- Communication (from sponsor) is super important
- Repeat, repeat, repeat
- Sponsorship is very important
- Repeat the communication
- Ensure the WHY is understood
- ADKAR
- Communication is critical => test the communication on a smaller/sample group
- Ability
- Important to have presence of the sponsor
- Pay attention to the "what the fuck?"
- Tactics to manage resistance
- Listen and understand objections
- Focus on "what" and let go "how"
- Remove barriers
- Create hope
- Show the benefits in a real and tangible way
- Make a personal appeal
- Convert the strongest dissenters
- Provide simple, clear choices & consequences
- Sponsorship
- 60% of sponsors do not know what to do as a sponsor

- Next
- Have real/active sponsors on the change projects
- Aligne about what is expected from the sponsor

- Excercice
- Leader is expected to be in the driver seat, where employees can more easily sit back and relax
- Leader is responsible/accountable to complete the change ?
- Leader should be ahead in the ADKAR process?
- Leader is accompanying the change. Employee must complete the change